At Goyal Exports, we value your trust and strive to provide the best quality rugs and carpets. If you are not completely satisfied with your purchase, we offer a 7-day easy return policy.
✅ Return Eligibility
- Returns must be initiated within 7 days of delivery.
- The product must be unused, unwashed, and in its original packaging.
- The item should be in the same condition as received, with tags and labels intact.
- Customized or specially made products are not eligible for return.
🔄 Exchange Policy
- Exchanges are available for defective or damaged items only.
- If the requested item is out of stock, a refund or store credit will be issued.
💰 Refund Process
- Once we receive and inspect your return, you will be notified via email.
- Refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable.
📦 How to Initiate a Return
- Contact our support team within 7 days of delivery.
- 📞 Phone: +91-9829052727
- 📧 Email: support@exportsgoyal.com
- Share your Order ID, product details, and reason for return.
- Our team will arrange a pickup or guide you on shipping the product back.
- Once approved, your refund or exchange will be processed.
❌ Non-Returnable Items
- Used or damaged products not due to our fault.
- Customized rugs and carpets.
- Clearance or final sale items.